Expert Watch Repair
We can service any style of watch. Look over our list of most common questions and answers.
People matter. Memories matter.
14:17 14 Oct 19
I am a return customer. Raymond was yet another reason why I keep coming back; trusted service and awesome customer care. Raymond was great to work with. He spent time educating me about each brand of watches in the store. He also explained my options for taking care of my current watches.
15:56 04 Oct 19
Had a watch needing a battery replacement and was recommended here. Raymond helped me out, got everything taken care of and in a much shorter time than I was expecting. Go have Raymond help you if you have any watch repair/battery needs. Well worth it.
15:59 03 Oct 19
Extremely pleased. I have a Skagen watch that isn't made anymore and Raymond searched high and low to find me a new crystal face that fit. Great communication throughout the repair process and they were fast too. Price was fair and I'm happy with the end result.
00:38 14 Sep 19
Raymond was excellent! We went in just to have a battery change in a watch. He suggested we seal it to prevent water getting in.. He explained the warranty and got it done quickly. Overall great service.
03:51 31 Aug 19
I have been looking for a watch band for my granddaughters gizmo watch. My search has not not been very successful until I stopped into times ticking at Layton hills mall. Raymond was very kind and patient. He asked her what she liked and worked to fit the band to her wrist. The whole experience was very positive.
23:44 17 Aug 19
Raymond and Trent were very helpful in my recent visit. I had forgotten that I purchased a lifetime replacement on my watch battery and they kindly reminded me and replaced it. They also answered some of my questions and showed me how to use some of the settings on my watch.
Jack Mark and Luke Thorsted
15:01 16 Aug 19
I love the customer service and the availability to purchase the lifetime battery. I have a very tiny watch that no where else was ever able to replace the battery ( even the Jewelry store where it was purchased) Times Ticking was able to replace it "in no time"!!!!
15:36 15 Aug 19
I take my Casio watches to Times Ticking in Layton, Utah and have always received the best service. They are quick and efficient. I was in yesterday and Raymond and Annika were working and such a pleasure to deal with them both. Very good customer service and took care of my needs within 20 minutes as promised. I will take all og my watches to them for sure.
02:09 02 Aug 19
I have been to Time's Ticking multiple times and each time the staff has been professional, prompt and very accommodating. Raymond replaced the band on my favorite watch and went beyond the call of duty by making sure all the pins were upgraded and stronger than the standard so that the watch was sure to survive all the grind and rough treatment it is subjected to during my obstacle course races. Thanks Raymond for making my experience so great! Definitely will return again.
17:15 19 Jul 19
I went to the Layton, UT location to service and replace the battery of my unique Citizen watch that is Mickey Mouse themed. The service received from both Ray and Ishla was excellent. The servicing on the watch was finished before I figured it would take. I was told what had been done and what to watch out for. I highly recommend them.
16:59 05 Feb 19
Prices are a bit steep, but they got great stuff! Raymond is exceptional as well, loved all the information he gave me-- No pressure to buy something (though he made it tempting) which is a breath of fresh air in the mall scene. Can't wait to come back for my next watch!
22:11 03 Feb 19
I had a great experience with Times Ticking. My watch had set in a drawer for a year. Finally decided to get it fixed. Sent it to Times Ticking, they called and told me what the problem and how much it would be. The price seemed to be reasonable. I agreed and received the repaired watch within a couple of weeks.It has worked perfectly for last few months!
23:39 15 Jan 19
I had another jewelry store in the mall replace my battery in my fossil watch. They couldn't get the metal back pressed back on and told me to go to Times Ticking because they knew they could do it. I went in and Ray and Andrew were so helpful and they were able to put the back on my watch without any problems. I'll definitely be going there first next time I need a new battery!
23:36 10 Jan 19
I went into Times ticking today, Thursday, 10 Jan 2019, in the Newgate Mall, for some assistance on a repair of a watch band. Andrew and Noah were outstanding in their assistance. They were personable, professional, and quite knowledgeable in their assistance. While most watch shops only sell their products, Andrew and Noah were extremely helpful in assisting me in the repair of my Seiko dive watch. You are fortunate to have them in your store. I highly recommend this duo for all of your watch needs. Thank you, Andrew and Noah.
04:24 19 Dec 18
I had dropped one of my watches on a tile floor ... ouch ... and it stopped working immediately. Times Ticking was able to give me an assessment and an estimate on the spot. Unfortunately, it was not worth repairing. Another watch needed a new battery. I replaced the battery myself yesterday but then could not get the back to snap back on. They needed to use their watch press in order to reattach it. The charge for that service was $5 but it was something I could not do it myself. The staff in their store is so helpful and friendly. We spent quite a bit of time looking at their lovely Rhythm Motion clocks and the young man who helped us patiently answered every question we had and demonstrated them for us well. I was very impressed with their staff.
04:28 11 Dec 18
Simon was awesome! He fixed my watch band that had been broken for a year, and at a very reasonable price. He also was knowledgeable about my makers of my watch and other similar products. Thank you for your awesome service!
02:51 11 Dec 18
Simon helped me get my watch battery changed. He took time to explain my options that were available to me. He was very knowledgeable about what needed to be done and why. The process was fast and he was finished before I knew it. I definitely recommend Simon to help you with your watch maintenance.
02:27 02 Dec 18
I had seen the store previously and when the need arrived, I knew where to go. Raymond was honest about the time frame needed to remove and replace a piece on a waterproof watch. When I returned to do pick up the watch, the work was quick and fast. Raymond was pleasant, friendly and quick, despite being slammed with 8 customers.
14:46 29 Nov 18
I stumbled upon Times Ticking when I was trying to find a shop to repair my Timex watch. They are FANTASTIC! I completed the form, packaged up my watch and mailed it off to them. They emailed me as soon as they had received it, and then once the watch had been checked to see what repairs needed to be done, they called me, told me what was necessary and how much it would be (exactly as promised on the form). I gave them the go-ahead and got my beloved watch back last week. I HIGHLY recommend them! Fast, courteous, and know what they're doing. Thanks!
18:29 14 Nov 18
Times Ticking was very professional and did I great job fixing my Vestal watch. I had never heard of them but I needed to fix my watch so I sent it to them. They were very informative as to how much it would cost to fix and the status of the parts. The whole process took about a month. Watch looks great! If you need to fix your watch and can't do it locally I highly recommend you send it to Times Ticking.
15:14 08 Nov 18
I've not purchased a watch here but have had them service watches I own. Went in yesterday for a battery replacement and Raymond did a great job getting me back on time! Thanks Raymond! Great service at a reasonable price...can't beat it!
20:24 02 Nov 18
Simon ! Was Very knowledgeable.. Took his time. Too show me all the Watches.. without being pushy.. Very Good experience.. And your store has a wonderful Variety and Quality watches... I Love the Ones made in Utah ???
18:53 23 Oct 18
I went in to learn about a vintage pocket watch. Raymond was very helpful, courteous and friendly. He checked the watch with care and then looked it up on a database and let me copy the information. Fantastic service. I would definitely go there again and would highly recommend it to anyone!
23:17 18 Oct 18
Every time I need something having to do with our watches I always wait until I'm up here from Utah County to come to Times Ticking in the mall. Went in again yesterday with 2 watches needing some minor repair and Simon was super helpful and had the watches fixed so quickly. The courtesy and quickness is super helpful and much appreciated.
13:55 15 Dec 17
I had several issues with my Bulova mechanical watch, including running too fast. They not only fixed it, but it is better than when I bought it new. Amazing! And the only place I recommend for service.
15:03 16 Nov 17
Trying to find a watch maker to replace a Swiss Army Watch battery is easy but one who repairs a Swiss Army "Officer's 1894 square faced" watch was next to impossible in the SF Bay Area. Further Google research connected me to "Ticking Times" in Utah and great success! I sent my watch, received a prompt arrival confirmation and subsequent estimate of repairs & offer of cleaning & polishing. The entire process was skillfully completed with beautiful results in approx. 2-3 weeks. Thank you Ticking Times, so glad to know where to find you!
06:01 29 Oct 17
Recently my Father-in-law passed away and my Mother-in-law gave me two of his watches. One was a Rolex and the;other a Movado. My Father-in-law enjoyed these watches and so it was an honor to get both of these to remember him by. Only problem is my wrists are skinnier than his and needed some links taken out of the bands. Having gone to Times Ticking in Layton Hills Mall in the past for other watches needing links removed or batteries, and always pleased with the great service, we knew where we needed to go to have the links removed in these two newly acquired watches. Caleb was the one who helped us today and he was very pleasant and personable to us. I was expecting several days before they would be ready for pickup, but Caleb said to come back in 15 to 20 minutes and they would be ready. We took a little longer walking through the mall, but upon our return to Times Ticking, Caleb had one of them ready. He apologized and explained that the other watch needed to go to their repair shop due to the special links on it and it would be a few days before being ready. Even though both watches weren't finished at the same time, Caleb's friendly interaction with an honest explanation in having to wait for the other watch to be ready wasn't even an issue and we were very pleased with his level of service. Once again our expectations with Times Ticking were exceeded and we will definitely be back. I would recommend Times Ticking as the place to go for all your time keeping repairs, sales and service.
22:16 26 Oct 17
Very good service. They repaired my old Baby G and cleaned it up. It now looks better than it has in probably 10 years. The keeper for the watch band broke years ago and I made one from a small zip tie. Times Ticking replaced it without me asking and at no charge. That was a pleasant surprise. Many times small gestures and great customer service say a lot about a company and people. You have earned a new return customer.
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